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Refund Policy

At Main Street Dental, Newark, our goal is to provide every patient with high-quality dental care and a positive experience. We value the trust you place in us and are committed to transparent and fair financial practices.

This Refund Policy outlines the terms and conditions under which refunds may be considered for services rendered or payments made.

1. Understanding Our Refund Policy

Payments made for dental services, consultations, or treatments are non-refundable once the service has been provided. Our fees reflect the time, materials, expertise, and resources dedicated to your dental care.

However, if an overpayment or billing error occurs, a full refund or credit adjustment will be issued promptly upon verification.

2. Advance Payments & Deposits

  • For certain treatments or procedures, patients may be required to pay a deposit or advance fee to secure an appointment.
  • If you wish to cancel or reschedule your appointment, please notify us at least 24 hours in advance.
  • Deposits for appointments canceled with less than 24 hours’ notice may not be eligible for a refund.

3. Refunds for Unrendered Services

If you have prepaid for a service that has not yet been performed, and you choose to discontinue treatment, a refund may be issued for the unrendered portion of the service, minus any applicable consultation or administrative fees.

4. Insurance Payments

If your insurance company pays more than the estimated amount, or if a service is later determined to be fully covered, we will refund the overpayment once the insurance reconciliation process is complete.

5. Processing Refunds

All approved refunds will be processed within 10–15 business days to the original method of payment. For card or digital payments, the time frame may depend on your financial institution.

6. Contact Us

If you believe a refund is due or have questions about your billing statement, please contact our front office team:

📍 Main Street Dental
29 Center Street, Newark, DE 19711
📞 (302) 368-2558
📧 office@mainstreetdentalnewark.com
🌐 Contact Us

We are always happy to assist and ensure complete transparency in all financial matters.